New Offerings and Strategic Growth Expected in the Coming Months
Gojek is reinforcing its presence in Singapore by continuing investments and preparing to launch new services in the coming months. According to Lien Choong Luen, Gojek’s general manager for Singapore, the company remains financially strong, even after reducing its commission rate for drivers from 20% to 10% to support them during the pandemic.
While specific details about the new services remain under wraps, Gojek has hinted at broadening its portfolio beyond ride-hailing. In its home market of Indonesia, Gojek provides services like food delivery, grocery shopping, and financial solutions, which may eventually be introduced in Singapore.
Since its launch in Singapore in 2018, Gojek has grown its market share, reporting a 48% increase in drivers year-on-year as of September. The company focuses on core markets such as Singapore and Vietnam, reallocating resources after divesting its Thailand operations earlier this year.
Lien also highlighted Gojek’s efforts to support gig workers through its GoalBetter programme, offering benefits such as fuel rebates and medical leave insurance. He expressed openness to government initiatives aimed at formalising worker protections, advocating for a central authority to manage claims for drivers operating across multiple platforms.
Gojek remains one of five ride-hailing players in Singapore, alongside Grab, ComfortDelGro, Tada, and Ryde. According to Lien, the sector has matured into a critical part of the transport infrastructure, prioritising convenience and reliability over market excitement.
