The clinic is no longer allowed to operate at its permanent or temporary locations, including through teleconsultation services.
The Ministry of Health (MOH) has revoked the licence of MaNaDr Clinic, concluding that the clinic operated with an “entrenched culture of disregard” for both ethical and clinical standards. This revocation, effective as of December 20, 2024, means MaNaDr can no longer operate at its permanent location at 371 Beach Road, nor can it offer services at temporary premises, such as patients’ homes, or remotely via teleconsultation.
MOH had earlier issued a notice of intent to revoke the clinic’s licence on October 24, giving MaNaDr the opportunity to submit representations. However, after reviewing these and conducting its own investigations, the ministry determined that the clinic had failed to ensure appropriate oversight and governance of its operations.
The investigation revealed troubling practices, including over 100,000 teleconsultations in a sampled month that lasted one minute or less, with some consultations lasting only one second. These findings point to a significant failure in internal controls, governance, and the provision of ethically and clinically appropriate medical services.
As a result of the licence revocation, MaNaDr’s participation in MOH financial schemes, such as the Community Health Assist Scheme (Chas), MediSave, and Healthier SG, will be terminated. The clinic has been instructed to notify its affected patients to ensure continuity of care, advising them to seek alternative services at nearby eligible clinics.
