A Controversial Practice Aimed at Tourists
In Penang, Malaysia, a coffee shop has implemented a 50 sen (S$0.16) fee per person for those who sit at their premises without ordering a beverage. This policy has sparked discussions, particularly in the tourist-heavy region, as reported by The Star.
Reason Behind the Fee
A coffee shop owner, frustrated by customers occupying tables without purchasing drinks, decided to introduce this occupancy charge. He explained that groups, often tourists, would frequently sit at tables, order food, but skip drinks.
“Sometimes, five people would share a table and not order even a single drink,” he said, emphasising that he relies on drink sales to cover operational costs since his earnings from renting out food stalls are limited.
The owner clarified that those paying the fee are served plain water and added, “It’s acceptable if a few from a group order drinks, as it helps offset expenses and maintain the premises.” He expressed hope that customers would understand the situation and support his business while assuring that hospitality standards would not be compromised.
Growing Trend in Penang
This practice is becoming more common in Penang, with other eateries adopting similar policies. A nearby food court, for example, charges RM1 (S$0.31) per person to discourage table occupation without orders. Alternatively, customers can purchase water for 60 sen (S$0.19) instead of paying the surcharge.
Operators explained that the fee helps cover the costs of cleaning and maintaining tables used by patrons who do not contribute to beverage sales.
As of now, this surcharge trend appears unique to Penang, with other Malaysian states not following suit.
